Business Process Improvement
Whereas implementation audit is identification of the issues and recommended roadmap, implementation reconciliation is the process of working with the individual parties to an agreed-upon process that includes responsibilities and financial obligations. It is our experience that partners want to do the right things by their clients. The problem sometimes becomes that the business relationship has created communication issues. It is important we get parties together who can make business decisions on behalf of their organizations.
It is important understand, that all parties share the responsibility of proper execution. Along those lines we must have agreed-upon responsibilities particularly if we are going to move forward. There typically must be some agreement as to who bears the cost of the financial impact. It is very important to work out a process that is mutually agreeable and does not harbor long-term ill feelings. Pursuant to that is important understand partner many times is not solely responsible for these problems. Companies that do nothing to limit the scope and are not engaged in the project process, share in those issues. It is important for the client to remember people did actually do the work. Although we may question how effectively that work might have been done, we cannot ignore the fact that costs were expended to do this.
Above everything else, it is important to keep an open mind and share the responsibilities to get this resolved. The purpose of the independent party doing the reconciliation is to assist on helping to get to a common ground. If we cannot get there it means, possible partner change, potential litigation, and additional costs that we be wise to avoid if at all possible.