Business Process Improvement
The question is, what can we do about a project that we feel is in trouble. What currently happens, is things get so bad that the business take steps to bring in another implementation partner. This many times solves the problem, but has almost as much chance of ending up in the same place. This also carries a large price tag. You cannot expect another partner to jump in the middle of this with no duplication of efforts. A company makes a large investment in educating the implementation partner. It is important to protect that investment if possible.
The question then becomes, what can be done to solve the problem. The first step to fixing any problem is to clearly identify the problem. One way of doing this, is to bring in an independent party to audit the implementation process. We call this process, and Implementation Audit. The purpose of this audit is to review the current implementation, identify specific issues, and recommend process for getting the implementation back on track. The advantage of this is you have a clear unbiased view of where you were at. This will also give you visibility on how to proceed and what it’s going to take to get there. The following includes specific aspects of an implementation audit:
It is important the individual auditor is unbiased in their review. It is not the responsibility of this process to assign blame or identify individuals at fault. We must try to build cohesiveness within the process. It is our experience that partners want very much to do a good job. It is interesting how a very good partner and have great implementations and also have implementations with problems. There are many contributing factors but in general one of the biggest is who you end up on your specific implementation team. Having said that it’s very important we work collectively together to build cohesive relationships, identification of critical issues, and build and agreed-upon path moving forward.