Business Process Improvement

What we do different

We treat training with the same importance as anything else we do. To provide the best possible training, we're in the process of speaking with many of the top trainers in the AX space. We believe that one of the things that is very important is to have people that truly understand the content and have a commitment to excellence.

Training has become deemphasized over time. Whether it's the lack of integration in the implementation process or a perceived lack of value.Training is one of the elements that provide for successful implementation. It is the enabling part that allows the company to become independent of the partner. If your personnel are not properly trained to accept the responsibilities of your new system, it could lead to failure. If your team is not been enabled to take over the responsibilities of maintaining the system, you will be spending a lot more money on the implementation process. This is evidenced by how many consulting teams continue on the project well after the go live date. Consultants are very expensive resource to run your new system.

And what about the future? Is your lack of training and understanding of the systems capabilities retarding your growth? Continuing education is a cornerstone for all successful companies. Most efficiencies are achieved after the initial implementation. The question always is, where do you want to be in five years? Training will get you farther faster than any other single investment.

Dynamics AX Training.

Our Beliefs

Many Dynamics AX customers and professionals question the effectiveness of their training. We happen to agree.  Microsoft has tried many ways to deliver a more effective training methodology. Unfortunately, it is a problem that Microsoft cannot solve as a universal offering. People have different motivations, different needs and different ways of learning. The solutions need to come from AX professionals and the customer themselves.

The Problem

There are holes in the current training methods. It is not specifically about the method but the content and to whom we are trying to teach the content. There is not enough granularity in the current options and, in some cases, there is not enough content to be effective. Here are some areas you should think about:

  • The more people an organization tries to train together, the less effective the training. Sending many people to train together for the purposes of generalizing training sessions costs more money in the long run. This is because the training must be structured to cover everything within a subject area. Not everybody needs to know everything. Also, many of the people there don’t want to know everything. It is better to have a series of very specific courses aimed at the different needs of the different groups of people.
  • It is better for the organization to own their own training effort. This means that the organization wants to enable a select group to teach the rest of the organization.
  • Workshops need to be more comprehensive – The problem with current workshops is that they are teaching the what but not the how and the why. Workshops should be a full immersion experience that would build a complete working environment of the selected area. People need the experience of understanding how something works. One learns more when something doesn’t work than when it does. The experience of helping resolve problems driven by improper set ups and bad information is important. This is specifically true for people doing the actual implementation of these products.