Business Process Improvement

When I started BPI, it was based on a very simple premise.  Provide a quality service at a good value.  For 20+ years we have continued that phllosphy. 

We are proud of our success, but prouder still of our accomplishments.  We have not only fufulled the promises, but exceeded expectations.  We improve the processes which truly improves the businesses


One thing that is true of virtually every company I've spoken with, is that they feel they are unique. This can be their philosophy, culture, price, delivery, or their dedication to good customer service. They feel there are specific characteristics that give them their competitive advantage. I agree! What we have to determine is this a perceived difference or an actual difference. In the case of an actual difference, it is important to give it special consideration. This may create the company's strategic advantage.